BASIC NEEDS - FINANCIAL ASSITANCE GUIDELINES

• THE MOST WE WILL ASSIST WITH IS UP TO $200.00.  WE ONLY ASSIST IN MAKING FINAL PAYMENTS.
• THE FOCUS OF YOUR ADVOCATE IS NOT JUST TO APPROVE YOU FOR MONETARY ASSISTANCE. WE LOOK AT THE OPTIONS AVAILABLE TO BETTER ASSIST YOUR SITUATION AND HELP YOU TO MOVE FORWARD.  AT TIMES, THIS DOES NOT INCLUDE ANY MONETARY ASSISTANCE AT ALL BUT INSTEAD ADVOCACY OR A REFERRAL.
• YOUR CASE WILL BE REVIEWED AND DISCUSSED ON AN INDIVIDUAL BASIS. AN APPROVAL WILL NEED TO BE MADE AND THE DECISION WILL BE GIVEN TO YOU BY PHONE.  IF YOU DO NOT HEAR FROM YOUR ADVOCATE PLEASE GIVE UP TO AT LEAST TWO WEEKS AFTER YOUR INTAKE DATE BEFORE CALLING ON YOUR CASE STATUS. 
• WE WILL ASK YOU AT YOUR TIME OF YOUR INTAKE TO BRING IN YOUR HOUSEHOLD INCOME, PROOF OF RENT, AND YOUR GAS AND ELECTRIC BILLS.  PLEASE KEEP IN MIND THAT ONCE WE BEGIN TO DISCUSS YOUR CASE, WE MAY REQUIRE ADDITIONAL DOCUMENTS TO BE PROVIDED IN ORDER TO FURTHER PROCEED WITH YOUR CASE. 
• ALL PAYMENTS BY CSSS ARE MADE TO THE GAS/ELECTRIC COMPANIES AND LANDLORDS DIRECTLY.
• ANY ASSISTANCE THAT IS PROMISED BY OUR AGENCY MAY BE CANCELLED OR REFUNDED IF WE DETERMINE THAT ANY FALSE INFORMATION/FRAUD HAS BEEN COMMITTED.
• IF YOUR HOUSEHOLD SITUATION SHOULD CHANGE AFTER YOUR INITIAL VISIT, (EXAMPLE: YOUR INITIAL INTAKE FOR ASSISTANCE WAS ON A PARTICULAR APARTMENT AND WE APPROVE YOU FINANCIALLY FOR THAT PARTICULAR APARTMENT AND THEN YOU MOVE TO ANOTHER APARTMENT) THE ASSISTANCE WE COMMITTED WILL BE PULLED BACK IMMEDIATELY AND THE ENTIRE CASE WILL NEED TO BE RE-LOOKED AT AS A NEW CASE WITH THE NEW INFORMATION.
• PLEASE REMEMBER TO ALWAYS KEEP US UPDATED WITH YOUR TELEPHONE NUMBER(S)
• PLEASE FEEL FREE TO ASK ANY QUESTIONS AT THE TIME OF YOUR VISIT IF YOU NEED FURTHER CLARIFICATION ON THIS POLICY.