The maximum assistance is up to $200. WE ONLY ASSIST IN MAKING FINAL PAYMENTS.
Our advocates focus on each individuals case to determine all options available to assist you to move forward. At times, this may not include any monetary assistance, it may be all that is needed is advocacy and/or referral.
Since all our cases are reviewed on a case by case basis, all cases will be reviewed, discussed as such. Once an approval or other decision is made, you will be contacted by phone so we ask that you contact us if the number has changed. If you do not hear from your Case Manager/Advocate within two weeks of your initial intake, please call for your status
We will ask you to bring in current, total household income, proof of rent/lease, and current gas/electric bills to your intake appointment. Please keep in mind that once we open your case, we may require additional documents in order to process with your case.
Any and all payments made on your behalf from CSS are made out directly to the landlord and/or the gas/electric companies.
If any of your household information or situation should change after your initial intake, you are expected to provide the case manager/advocate with the updated information. (EXAMPLE: If your initial intake for assistance was on a particular apartment, and CSS approves that location, and you move before payment is issued, the assistance committed will be pulled back immediately and the entire case will need to be reevaluated as if it were a new case with new information)
Please remember to always keep us updated with your phone number(s).
ANY ASSISTANCE THAT IS PROMISED BY OUR AGENCY MAY BE CANCELLED OR REFUNDED IF WE DETERMINE THAT ANY FALSE INFORMATION/FRAUD HAS BEEN COMMITTED.
Please feel free to ask any question you may have at the time of your visit if you need further clarification on the policy.
